We only collect the information needed to give safe, professional dietetic care. Depending on the service, this may include:

• Name

• Date of birth

• Address

• Email

• Phone number

• Emergency contact (if needed)

• GP and other healthcare contacts (if relevant)

• Medical history and current health conditions

• Medications

• Allergies and intolerances

• Eating habits and nutrition assessments

• Height, weight and other clinical measurements

• Appointment and consultation records

• Payment details (handled securely by third-party providers)

• Technical data from our website (such as IP address, browser and site use)

We handle health information as Special Category Data and only collect what is necessary for your care, in line with UK GDPR.

We may collect information when you:

• fill in an enquiry form

• book an appointment

• complete health questionnaires

• attend consultations

• contact us by phone, email, or social media

• visit our website

• pay for our services

• Sign up to our phone app

In some cases, and only when appropriate, we may also receive information from other healthcare professionals involved in your care, with your knowledge or as allowed by law.

We use your personal information to:

• assess and treat you dietetically

• create personalised nutrition care plans

• manage appointments and bookings

• answer enquiries

• communicate about your care

• process payments and send receipts

• keep accurate clinical records

• meet legal, regulatory and professional requirements

• improve our services

• protect patient safety

We will never sell or rent your personal information.

Under UK GDPR, we handle your personal data for one or more of these reasons:

• To fulfil a contract with you

• To meet a legal requirement

• For our legitimate business interests

• With your explicit consent when processing special-category health information

Your information stays confidential. We may share only what’s needed with:

• Your GP or other healthcare professionals involved in your care (with your consent or if the law allows)

• Secure payment providers

• Professional advisers when required by law

• Regulatory or law enforcement authorities when required by law

We use trusted third-party providers to help deliver our services. These may include:

• secure payment processing

• email services

• appointment booking

• website hosting

• clinical record keeping

• secure cloud storage

These providers process information for us and must follow UK data protection law. They are not allowed to use your personal information for their own marketing or to train AI systems.

We keep personal information only as long as needed for our services and legal duties. Typical retention times:

• Clinical records: at least 8 years after your last appointment (longer if law requires).

• Enquiries and booking details: up to 2 years after last contact, unless a clinical relationship begins.

After the retention period, we securely delete or destroy your information.

Under UK GDPR you can:

• See your personal data

• Ask us to fix wrong information

• Ask us to delete your data when allowed

• Ask us to limit how we use your data

• Object to processing based on legitimate interests

• Ask for your data in a usable format (data portability)

• Withdraw consent if we rely on it

We may have to keep some health records by law even if you ask us to delete them.

To use any of these rights, contact us.

We protect your personal information. We use technical and organisational measures to prevent:

• unauthorised access

• accidental loss

• misuse

• alteration

• disclosure

We also have procedures to find, investigate and respond to data breaches. If required by law, we will report breaches to the Information Commissioner’s Office (ICO) and notify affected people.

We’ll only send marketing messages if you asked for them. You can stop them anytime by emailing gcdietitianclinic@gmail.com

Our website may use cookies and analytics to improve your experience and see how people use the site. Cookies can collect information like:

• Pages visited

• Time spent on pages

• Browser and device type

• Anonymous usage statistics

You can manage or turn off cookies in your browser settings. Turning them off may limit some website features.