Privacy Policy

Oliver John Goodchild, trading as The Goodchild Dietitian Clinic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, store, and use your personal data in accordance with UK GDPR and relevant data protection legislation.

1. Information We Collect

We may collect the following personal information:

  • Name, date of birth, and contact details (email, phone number, address)

  • Medical history, dietary habits, allergies, and other health-related information

  • Appointment and booking details

  • Payment information (processed securely via third-party payment providers)

  • Information collected through our website, such as IP address, browser type, and usage data

2. How We Use Your Information

We use your personal data to:

  • Provide dietetic consultations and related services

  • Respond to enquiries and manage bookings

  • Process payments and issue receipts

  • Maintain accurate records for clinical and legal purposes

  • Send appointment reminders or other relevant communications

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent (e.g., providing information for consultations)

  • Performance of a contract (e.g., providing booked services)

  • Compliance with legal obligations

  • Legitimate interests (e.g., improving our services, ensuring patient safety)

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Healthcare professionals, where relevant to your care

  • Payment processors for payment verification

  • Legal or regulatory authorities if required by law

5. Data Retention

We retain personal and medical information only for as long as necessary to provide our services and comply with legal obligations. Typical retention periods are:

  • Clinical records: minimum of 8 years

  • Contact and booking information: up to 2 years after last interaction

6. Your Rights

You have the following rights under UK GDPR:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request portability of your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact:
Email: info@goodchilddietitianclinic.com

7. Security

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, or misuse.

8. Cookies

Our website may use cookies to improve user experience. You can manage cookies via your browser settings. Cookies do not store sensitive personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:
Oliver John Goodchild t/a The Goodchild Dietitian Clinic

The Goodchild Dietitian Clinic
Effective Date: 1 September 2025